Refund and Returns Policy
SmartCape Innovations
At SmartCape Innovations, we are committed to delivering high-quality technology solutions and customer satisfaction. This Refund and Return Policy explains the conditions under which refunds, cancellations, or returns may be granted for our products and services.
By purchasing or engaging our services, you agree to this policy.
1. Scope
This policy applies to:
- Software and digital products
- Web development and IT services
- Consulting and professional services
- Subscription plans
- Physical products (if applicable)
2. Digital Products & Software
Due to the nature of digital products, all sales are generally final and non-refundable once:
- The product has been downloaded
- Access has been granted
- License keys have been issued
- Source files or deliverables have been shared
Exceptions
Refunds may be considered if:
- The product is defective or unusable
- You were charged in error
- Duplicate payment occurred
- Service was not delivered as promised
Requests must be submitted within 7 days of purchase.
3. Web Development, IT Services & Custom Projects
For custom services (websites, apps, DevOps, integrations, consulting, etc.):
a. Deposits
- Initial deposits are non-refundable once work has started, as they cover planning, research, and resource allocation.
b. Project Cancellation
If you cancel a project:
- You will be billed for work already completed
- Remaining balance (if any) may be refunded at our discretion
- Completed work will be delivered upon settlement of outstanding payments
c. Dissatisfaction
If you are not satisfied:
- We will first attempt revisions or corrections
- Refunds are only considered if we are unable to reasonably meet agreed deliverables
4. Subscription Services
For monthly or annual subscriptions:
- You may cancel at any time
- Cancellation stops future billing
- No refunds for unused time or partial periods unless required by law
If a billing error occurs, contact us immediately for correction.
5. Physical Products (If Applicable)
If SmartCape Innovations supplies physical goods:
Returns
- Items must be returned within 7–14 days of delivery
- Must be unused and in original packaging
- Must include proof of purchase
Non-returnable items
- Damaged due to misuse
- Customized or special orders
- Opened software/hardware licenses
Refunds
Approved refunds will be processed within 5–10 business days after inspection.
Shipping costs are generally non-refundable unless the error is ours.
6. Payment Errors
If you believe you were:
- Double charged
- Incorrectly billed
- Charged without authorization
Contact us within 72 hours, and we will investigate promptly.
7. How to Request a Refund or Return
To request assistance:
Email: [[email protected]]
Subject: Refund/Return Request – Order/Invoice #
Include:
- Full name
- Order or invoice number
- Description of issue
- Supporting evidence (screenshots, receipts, etc.)
We typically respond within 1–3 business days.
8. Processing Time
- Refund approvals: 2–5 business days
- Refund payments: 5–10 business days depending on bank/payment provider
9. Policy Updates
SmartCape Innovations may update this policy at any time. Changes will be posted on our website and become effective immediately.
10. Contact Information
SmartCape Innovations
Email: [email protected]