Last Updated: July 27, 2026
At Smartcape Innovations, we strive to deliver high-quality technology services and products that meet our clients’ expectations. This Refund Policy outlines the terms under which refunds may be issued for services and digital products purchased through our website or under a service agreement.
General Policy
Because our services involve custom labor, design work, development time, and third-party resources (such as hosting or software licensing), most services are non-refundable once work has commenced. We encourage clients to review project scopes, timelines, and deliverables carefully before making payment.
Service Deposits
For custom projects (e.g., website development, app development, design sprints), an initial deposit is typically required before work begins. Deposits are non-refundable once a project has been scoped and work has started, as they cover initial planning, resource allocation, and design time.
Milestone-Based Projects
For projects billed in milestones, refunds are only considered for milestones that have not yet been started. Once work on a milestone has begun, that portion becomes non-refundable, regardless of project completion status.
Digital Products
Pre-built digital products, templates, or one-time deliverables (such as design files, completed website builds, or downloadable assets) are non-refundable once delivered, as these items cannot be “returned.”
Subscription & Retainer Services
For recurring services (hosting, maintenance plans, SEO retainers, marketing management), clients may cancel at any time for future billing cycles. We do not provide partial refunds for the current billing period once services for that period have commenced.
Eligible Refund Circumstances
Refunds may be considered, at our discretion, in the following situations:
- Smartcape fails to begin work within the agreed timeframe after payment and deposit
- A service was billed in error (duplicate charge, incorrect amount)
- Smartcape is unable to deliver the agreed scope of work due to circumstances within our control
Refund requests must be submitted in writing within 7 days of the billing date, along with supporting details of the issue.
Non-Refundable Circumstances
Refunds will not be issued for:
- Change of mind after work has commenced
- Delays caused by the client (late feedback, missing content/assets, unresponsiveness)
- Dissatisfaction with design/creative preferences that were approved at earlier project stages
- Third-party costs already incurred (domain registration, licensing fees, plugin purchases)
Cancellations
Clients may cancel an ongoing project at any time by providing written notice. Cancellation does not automatically entitle the client to a refund for work already completed or deposits already paid.
Dispute Resolution
If you believe you are entitled to a refund under this policy, please contact us directly to resolve the matter. We aim to respond to all refund requests within 5-7 business days.
Changes to This Policy
Smartcape Innovations reserves the right to update this Refund Policy at any time. Changes will be reflected on this page with an updated date.
Contact Us
For refund requests or questions, contact us at:
[email protected] | HNO DK 24, Near Mamo Plaza, Abrepo, Kumasi, Nana Ansah Close, Ghana